Public Sector
Industry
Achieve your growth aspirations with our transformation process
The FlowPlus™ transformation process
Join our list of Public Sector clients now reaching their full potential using our 4-step transformation process.
1. DISCOVERY
By starting with a discovery phase, we understand your unique production process and the challenges you face - uncovering areas for improvement and your gap-to-potential.
Gain all the insight in one, concise, step by step assessment report.
01
Lean Maturity Audit
An audit consisting of 130 questions that will benchmark your firms maturity in 18 categories including Efficiency, System, Client Feedback & many more.
02
Data Analysis
Collection and analysis of data including service level, customer feedback, demand and profitability.
Interviews and observations with a range of department heads and staff to understand the working practices at your organisation.
03
Gap to potential analysis
Quantify the gap between your current state and desired state, understand what changes are needed to become best-in-class law firm
04
Implementation roadmap
Convert improvement actions into projects, and produce a bespoke improvement roadmap aligned with your company strategy.
2. ASSESSMENT
The Assessment phase investigates the unique solutions required to close your gap-to-potential. Creating a bespoke implementation roadmap aligned with your strategic aims, we provide you with a practical step by step approach needed to get tangible results fast.
05
Service Level and Feedback Analysis
Using AI and advanced machine learning techniques, we will identify what your customers care most about and innovative ways of exceeding their expections.
06
Process Mapping
Great processes create great results, Simple but not easy.
We review your current processes to gain an in-depth understanding of existing pain-points, where information sharing and communication breaks down, waste steps that can be eliminated/automated.
07
Time Studies
Quantify the efficiency of your resources with the latest technology. Find improvement opportunities by studying a day in the life of your employees.
08
Flow Analysis
There is often huge untapped potential when improving the flow of your system. Understand how to balance work and minimise service lead time with our flow analysis tool.
3. IMPLEMENTATION
Implementation is what we pride ourselves on. We don't write reports and leave the hard part to you...We roll up our sleeves, get on the shopfloor and make the changes needed.
Working with the staff that know the processes best, we conduct workshops as one-team, until the target is achieved.
The solutions we implement are tailored to each client and the unique challenges in their assessment. Examples range from implementing Agile style Kanban boards, through to low cost RPA to automate processes.
Improve Service Level
Reduce Service Lead Time
Reduce Backlogs
Improve Productivity
4. TRAINING
We offer both in-person & online training. Both training courses are deliberately different to other training providers in one main way:
Our training is practical & hands-on.
Our online training course has global recognition and has a review rating of 4.8/5 from over 5,000 active students.
Like the in-person training, the online courses provide you with the practical ability to apply the lean tools.
We have 5 different courses varying in complexity/commitment.
5000+
No of students we have trained globally
Modules:
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What is Lean?
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Introduction to Six Sigma
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Identifying and Eliminating Waste
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History of Lean
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Kaizen (Yellow)
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Change management & Paradigms
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Flow, Batch Sizes, Push vs Pull & Takt
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Visual Management
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Process Layout & design
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Hoshin Kanri
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Value Stream Mapping (VSM)
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Overall Equipment Effectiveness (OEE)
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Standards & Standard Work
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5s - Productive Workspaces
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Collaborative Problem Solving, A3, 5Whys, Fishbone, Root Cause Analysis (RCA)
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The DMAIC Process
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Advanced DMAIC process
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Taguchi Loss Function
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Statistical Process Control
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Kano Model
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Quality Function Deployment
TESTIMONIALS
FlowPlus helped us improve our service level considerably over the 2 years we worked with them. In the face of budget cuts it was necessary to find new ways of working and FlowPlus really helped us to do that.
Amit Singh -
Head of Transformation
Our struggle was always the cultural change we needed for continuous improvement to work and FlowPlus have been excellent in working with our teams to improve their understanding of why CI is so important.
David Wayne -
CEO
The FlowPlus team have been invaluable in our social care department, improving service levels and bringing down our backlog which had been a pain point of the organisation for years.
Hayley P -
Head of Social Care